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Customer Service

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About Us  
Customer Service  
Ordering Information  
Safe Shopping, Secure Checkout, Privacy Policy  
Shipping Information  
Return Policy and Returns  
Product Info/Questions  
Track Order and Shipment Status  
Contact Us  

About Us

We are located in Los Angeles, California and respond to customer inquiries almost around the clock.

Customer Service

To provide you a superior shopping experience we have partnered with Amazon.com for check-out, payments, and fulfillment/shipping. You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Return shipping costs will be paid for you if the return is a result of our error (you received an incorrect or defective item, etc.). See return policy for details.

Ordering Information

How to Order

It's easy and safe to place your order online via our website. If you have questions please contact us and we'll be happy to assist you.

We do not accept phone, fax or e-mail orders. All pricing quotes on products and shipping are available on the website only. Our staff will do our best to help you find a product, navigate the site and make sure you have a plesant shopping experience.

In addition to our great selection the entire Amazon.com product catalog is integrated into our page. You can shop from both inventories. If you prefer, you can shop directly at Amazon.com but you won't be able to take advantage of our valuable product pre-selection and categorization. Either way you get the same low prices and superior service.

Order Confirmation and Tracking

After you place an order with us, you will receive an email shortly after you place your order, confirming that we've received it. You can track your orders through the Amazon.com website - click here for details.

Payment Methods

Partnering with Amazon.com we accept American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, Visa, Visa Check Cards, Amazon.com gift certificates, Amazon Credit Account, Webcertificates, and checks, money orders, traveler's checks, or cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.

Safe Shopping, Secure Checkout, and Privacy Policy

We have partnered with Amazon.com to provide secure checkout. The entire checkout process is securely handled by Amazon.com.

Items purchased through our store are protected by Amazon.com's A-to-Z Guarantee Protection.

The Amazon.com Privacy Notice applies to all information provided during the checkout process.

Shipping Information

Delivery Area

Due to our partnership with Amazon.com we gladly accept orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the deliver address for your order. During the check-out process the shipping costs are being calculated and country restrictions applied.
See Details.

International Shipping with Bongo

Amazon or 3rd party merchants do not always ship to international destinations. Bongo International provides Parcel Forwarding Services which allow international consumers to be able to shop on our website and have cheaper American goods delivered to them.

Return Policy and Returns

Return Policy

For superior handling of shipments and returns we have partnered with Amazon.com. The Amazon.com General Return Policy applies to all orders.

Basic returns policy: Within 30 days of delivery, you may return any of the following purchased from Amazon.com: books in their original condition; unopened CDs, cassette tapes, vinyl records, DVDs, VHS tapes, video games, or software; and any other merchandise in new condition with original packaging and accessories. Read our complete Returns Policy.

Product Info/Questions

Do you need more information about a product? The only information we can give you about a particular product is what we display on the product detail page for that item.

Track Order and Shipment Status

You can track your order/shipment status online.

Contact Us

We'd love to help. Simply send us an email and we'll gladly respond within 24 hours.

About Us  
Customer Service  
Ordering Information  
Safe Shopping, Secure Checkout, Privacy Policy  
Shipping Information  
Return Policy and Returns  
Product Info/Questions  
Track Order and Shipment Status  
Contact Us  

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